Open Enrolment / Public Courses / Programs
Master the World of Customer Experience in Just 5 Days
Learn, develop, and perfect your customer experience (CX) skills with our 5-day intensive bootcamp.
Whether you’re new to CX and want to learn the ropes, or you’re experienced and ready to progress your knowledge, our CPD-certified bootcamp is designed to help you.
Apply Now
Is This Bootcamp Right for You?
There are no degree or certificate requirements for this bootcamp, and we will determine whether the Foundation or Practitioner version of this bootcamp is most appropriate for you upon reviewing your application.
Our bootcamp is suitable for those working in the following roles across a myriad of industries:
- Customer Service Representatives (CSRs)
- Sales and retail managers
- Account managers
- CX managers
- Marketing managers
Meet the Experts
Charles Bennet
President & Co-Founder of the CXSA Institute and CXSA Group
Bennett is the President and Co-Founder of the CXSA Institute and CXSA Group, and a leading expert in CX, service design, and customer-centric transformation. With experience across more than 40 countries, Bennett works closely with organizations across the GCC to move beyond traditional best practices and deliver next-level CX strategies that drive real business impact.
Hassan Mohammad
Co-Founder & Chief Growth & Innovation Officer, CXSA Middle East
Hassan is a globally recognised Customer Experience and Innovation leader, known for helping organisations move beyond fragmented CX initiatives into cohesive, growth-driven experience strategies. As Co-Founder and Chief Growth & Innovation Officer at CXSA Middle East, Hassan partners with senior leaders to design customer-centric operating models, build internal CX capability, and embed experience thinking into decision-making at scale. His work bridges strategy, innovation, and execution — ensuring CX delivers tangible business and cultural outcomes.
What Makes our Bootcamp Stand Out?
Expert Faculty
Learn from current industry leaders and experienced strategists.
Saudi Market Focus
Gain insights tailored to the Saudi business environment and Vision 2030 goals.
Practical Learning
Develop strategies you can immediately implement.
Program Overview
Based on your experience going into this bootcamp, you will either complete the Foundation or Practitioner version of this program. Although both bootcamps cover the CX essentials and take place over 5 days, they differ in content and skill level, as detailed below.
CX Bootcamp Foundation Program Features
- Establishing essential CX principles
- Understanding various CX frameworks
- Comprehensive training around the customer-centric mindset
CX Bootcamp Practitioner Program Features
- Applying tools and techniques to various CX scenarios
- CX journey mapping
- Understanding how to use CX design to drive meaningful change
Both bootcamps will result in a CPD certificate and recognized Alfaisal certificate following successful completion of their respective program assessments.
Reserve Your Seat
Why the CX Bootcamps Are in Demand in Saudi Arabia
Both of our CX Bootcamps provide invaluable skills that can be applied to any business, in any industry, because the one thing all businesses need is customers. Our bootcamps teach professionals how to improve customer retention by giving customers the best experience possible.
Career Prospects
Graduates of our bootcamps are equipped to advance in sales, marketing and customer services. This includes but is not limited to roles such as Customer Services Representatives (CSRs), account managers, and CX managers.
What You Will Study
- Fundamentals of CX principles
- Various CX frameworks and relevant scenarios
- Analyzing customer mindsets with real-world examples
- Journey mapping and experience design
Enrollment
Program Details
- Program Length: Five days, full time
- Starting Date: Nov 22nd – 26th 2026
- Training Format: In-person
- Days & Time: Sunday – Thursday, from 09:00 AM – 4:30 PM (Riyadh time)
- Program Language: English
- Application Deadline: November 17th
- Tuition Fees: 15,000 SAR
Getting Started
Enrolling onto one of our bootcamps is a simple, three-step process:
1. Complete the online registration form
2. Submit the required documents and pay the application fee
3. Receive your acceptance notification and confirm your enrollment
Program Cancellation & Refund Policy
Cancellation Policy:
- If the Executive Education & Development Office cancels a program for reasons beyond its control, participants will receive a full refund of their paid fees.
- A minimum of two weeks' notice (or as applicable) will be provided to applicants.
- For any further inquiries, please contact us at exec.ed@alfaisal.edu.
Refund Policy:
Full or partial refunds will be provided, subject to minimum cancellation deadlines, as shown below:
If the participant does not attend part or all of the program training, there will be no refund.
Frequently Asked Questions
Who is this bootcamp for?
What prior experience is needed?
How is the bootcamp delivered?
What certification will I receive?